Privacy Notice

Artlogic Media Limited (together with its affiliated companies, ‘Artlogic’) is committed to protecting and respecting the privacy of our customers and users. This notice sets out how we collect and use your personal information.

Artlogic may be a data controller responsible for deciding how your information is processed, or a data processor acting on the instructions of another controller. We are usually a data processor for customers of Artlogic products, and our Data Processing Addendum applies to our processing for those customers. This Privacy Notice does not apply to the content processed, stored or hosted by our customers using any Artlogic product, where the customer’s own privacy policy will apply.

1. Information we collect about you

We may collect and process the following types of information about you:

1. General information you provide to us. You may provide us with personal information by interacting with our website or products (including completing request or contact forms), corresponding with us by phone, e-mail or otherwise, searching for or ordering a service or product on our website, or registering to attend an Artlogic event. The information you give us may include your name, address, e-mail address, phone number, occupation, financial and credit card information, event registration and attendance, and other types of information.
2. Service-related information you provide to us. When you use our services, you may provide us with information about you, your employees, agents, advisors or freelancers; information about your customers, prospects, professional contacts and suppliers; and information about you when you attend our events.
3. Information collected automatically. When you visit our website or use certain Artlogic products, we may automatically collect technical information (including your traffic source, IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform), information about your visit, and integrated data synced from connected apps such as engagement information from linked services (for example, YouTube video plays, Storylane interactions, or similar integrations). Some of this information may be collected by placing cookies on your computer. Please see our Cookies Policy for further information. Where required by law, we collect and use this information based on your consent.
4. Information from third parties. We may receive information about you from third parties we work with, including business partners, galleries, brokers, sub-contractors, payment and delivery services, analytics providers, search information providers, credit reference agencies and data sourcing and enrichment services. This may include engagement or usage information from connected tools or integrations where you choose to link them with our services.

2. How we use your information

We use your information in the ways explained in this section. Our legal bases for processing your information include (i) entering into or performing contracts with you, (ii) our legitimate interests (including ensuring network and information security, and improving and marketing our services and products), (iii) complying with legal obligations and (iv) (in certain cases) your consent (including through cookie or tracking preferences).

Where appropriate on these bases, we may associate product usage information with your user account (for example, name, email address and account ID) in order to understand usage and improve our products.

1. Information you provide to us. We use this information to enter into and carry out contracts with you, provide you with information, products and services you request, notify you about changes to our services, provide you with information about goods and services similar to those you have already purchased or enquired about, ensure content from our website is presented effectively for you and your computer, provide marketing information, and for customer support, billing and auditing.
2. Information we collect about you. We use this information to administer our website, products and internal operations, improve our website and products, keep our website and products safe and secure, understand the effectiveness of advertising, make suggestions and recommendations about goods or services, measure attendance for our events and webinars, understand how users interact with our products, and provide in-product messages, guides, announcements, or feedback requests.
3. Information from third parties. We use this information to ensure network and information security, to improve business performance by better understanding customer and market needs, and to offer similar services or products to those that you may have enquired about or bought from us. We may combine this information with information you give to us and information we collect about you.

3. When we may disclose your information to others

We may share your information with other companies in our group in relation to processing activities described above.

We may share your information with selected third parties who support our business, including:

1. business partners and suppliers to support the performance of a contract with you or our services generally
2. providers of cloud, artificial intelligence and other IT services used in our business, including customer relations management service providers (please see our list of sub-processors)
3. analytics, search engine and other providers who assist in the improvement and optimisation of our website or products
4. credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you
5. organisations assisting with fraud protection and credit risk reduction
6. data sourcing and enrichment services
7. product analytics and user engagement services, to help us understand how our website and products are used

We may also disclose your information to an acquirer or prospective acquirer of our business, or to comply with legal obligations, enforce or apply our contracts, or protect rights, property or safety of us, our customers or others.

4. Where we process your information

Artlogic is based in the UK and US. Your information may be transferred to, processed in and/or stored in locations in these countries, the European Economic Area (“EEA”) or outside the EEA.

Whenever we transfer personal information to other jurisdictions, we will take all steps reasonably necessary to ensure that the information is transferred in accordance with this Privacy Notice. If information is transferred to a country that does not provide an adequate level of protection for personal information (including under UK and EU GDPR), we will take appropriate measures to protect the data in accordance with applicable data protection laws.

5. Security and retention of your information

We use appropriate technical, organisational, and administrative measures to protect information that we process and store from loss, misuse, unauthorised access or disclosure, and alteration. All payment transactions are encrypted. Where we export or analyse information outside of our core systems, we take steps to ensure this information is handled securely.

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your information is determined by operational and legal considerations and best practice.

You are responsible for protecting passwords and other credentials used to access our services. We ask you not to share passwords and other security credentials with anyone.

The internet and IT systems are not completely secure. We cannot guarantee the security of your information transmitted to our website or services: any transmission is at your own risk. We protect your information that we hold using the measures explained above.

6. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

Where we rely on your consent for the processing of your information (for example, through cookies or similar technologies), you can withdraw that consent at any time.

You may opt out at any time from marketing emails using the unsubscribe link in an email or by submitting a request to data-protection@artlogic.net.

You also may have other rights under UK, EU and other data protection law, including (and subject to certain limitations):

• access to details of your personal information that we hold, and correcting any errors in it
• revoking consent you have provided for processing of your information
• erasure of your information or restriction of our processing of it
• moving your information to another service provider

You can exercise these rights at any time by contacting data-protection@artlogic.net.

7. Links to other websites

Our website contains links to and from the websites of our partners and other third parties. We do not accept responsibility for processing of your information by these other entities. Please check the privacy policies of other entities before you provide information to them.

8. Contacts and complaints

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to data-protection@artlogic.net.

Artlogic can be contacted at Artlogic Media Limited, 1 Pickle Mews London SW9 0FJ.

If you are not happy with our processing of your personal data after raising concerns with us, you have the right to complain to the UK Information Commissioner’s Office (ICO). You may also have the right to complain to data protection authorities in your own country.

Artlogic's EU representative is Prighter EU Rep GmbH. This representation applies to the following Artlogic companies that sell within the EU: Artlogic Media Limited, Artlogic, Inc., and ArtCloud, LLC. If you are based in the EU, you may contact us through our representative or exercise your data subject rights via Prighter's Trust Centre.

9. Changes to this notice

Any changes we may make to this Privacy Notice will be posted on this page and, where appropriate, notified to you by e-mail.