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Client Liaison

New York
Permanent
About us

We are on a mission to transform the art world. As the leading art platform, we empower thousands of galleries, artists and collectors to run and grow their businesses with a suite of inventory, marketing, CRM and website tools. As a mission-driven company, we know it takes a great team to build the future, and we are committed to providing the best structure, resources and quick thinking to help achieve our collective goal. Exciting times lie ahead as we expand into new regions, build new products and create the next generation of tools to help the art world move online—join us!

About the role

We are looking for a Client Liaison to provide front-line support to our global client base of galleries, artists, and collectors across our range of industry-leading products. You will help us onboard and train clients and will also assist with testing development work.

 

The ideal candidate will be a natural communicator and passionate about client services, art, and technology. You will work as part of a close-knit, supportive, and collaborative team. This is an exciting opportunity for someone looking to take their first professional steps in the art world, with  established career development pathways in the Client Liaison team.

About you
  • An enthusiastic, self-starter who thrives on human interactions and has a desire to help people and find the best solution possible using your knowledge and creative problem-solving skills.

  • Able to work calmly under pressure towards the goal of resolving support requests in a timely and efficient manner.

  • Aware of the operational and commercial needs of galleries. 

  • Industry knowledge of the art market, key artists, art galleries, sales platforms and art fairs will be very valuable, though training will be provided.

  • Passionate about technological advancements with a high degree of computer literacy. 

  • Methodical in helping test systems, troubleshooting issues, and finding answers or suggesting workarounds to help our clients reach their goals and hit deadlines in creating, gathering and inputting their material.

  • Able to operate with absolute discretion when dealing with our client’s confidential information. 

Key responsibilities
  • Providing crucial front-line support to world leading art galleries, artists and collectors, assisting with queries related to our range of products.

  • Escalating queries appropriately to senior team members as required.

  • Providing training to clients.

  • Assisting with testing new functionality and providing feedback.

  • You will be provided with extensive training on how to use the Artlogic range of productsand Zendesk (support ticket management system). We will also provide training on general support communication skills including email and phone etiquette to ensure you are best equipped to handle enquiries.

What we offer
  • 33 days of annual leave (including bank holidays) plus long service entitlement.
  • Flexible working
  • Health, dental & vision benefits
  • 401k retirement plan
  • Company pension scheme
  • Annual Christmas bonus
  • A focus on continued professional development including access to courses and training programmes
  • Regular team and whole company social events
New York Office Space
Our New York office is based in Brooklyn.
How to apply

To apply, please send your application to careers@artlogic.net and include:

  • Your CV
  • Covering letter

 

Apply here

 

You will need to have the legal right to live and work in the UK to be considered for this role.

Artlogic is an equal opportunities employer

We are committed to valuing diversity and seek to provide all staff with the opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work as well as their potential to be developed into the job.