Artlogic and COVID-19 (Coronavirus)

What we are doing.

We understand the integral role Artlogic services play in the day to day running of your art business, from operations to marketing and sales. We have implemented plans which ensure our services remain fully supported by prioritising the health and wellbeing of our employees. As a precaution, we are advising all team members in our London and New York offices to work from home during this period.

 

We have robust systems in place to ensure that team members can work from home while maintaining a fully operational business. The security of your account will not be affected. 

 

Our thoughts are with everyone currently affected by COVID-19.

 


 

 

Latest update.

March 27th Update

Over the last few weeks, we have been inundated with enquires from both existing and new clients. Due to this considerable increase in requests, you may experience some delays in our response time. This has been further impacted by our team working remotely, and some of our team are working at a reduced capacity due to child care, self-isolation and caring for other family members affected by COVID-19. 

 

We are committed to helping artists, galleries and collectors navigate this troublesome and challenging time. We thank you hugely for all of your interest in our products and services, and we appreciate your patience while we process all of the inbound support and sales enquiries.

 

Further information on specific teams and products at Artlogic.

 

Sales enquiries and account setups.

In the last two weeks, we have received close to 100 requests for Online Viewing Rooms alone, which is unprecedented for us. We are doing everything we can to get everyone set up as quickly as possible, and we have reallocated many resources within the company to make this happen. We are operating a first come, first served basis and, in some cases, it may take up to 10 workings days once payment has been received to get your Viewing Room account set up. We are hugely thankful for your interest, and we appreciate your patience. 

 

Support team.

As many organisations adjust to new working conditions and need new services from us, we have been inundated with support requests, and we are working around the clock to help all of our clients. To help us process support requests efficiently, we would please ask that you send an email rather than calling if at all possible at this time. We have robust systems in place to ensure that our team members can work from home while maintaining a fully operational support service. However, we would ask that you understand if our support response times might take a little longer than usual.

 

Existing websites clients.

Due to the increased demand for Online Viewing Rooms and new websites, we have reorganised our entire website team to focus on making sure that as many new and existing clients are set up with our products as quickly as possible. To ensure that we can deliver new accounts to clients, we are pausing all new requests for ad hoc design and development work for bespoke websites. This temporary pause does not apply to us fixing any bugs or issues that may be affecting your website; this will continue to be dealt with in a timely manner.

 

Existing database clients.

During this time we are pausing all new development work, and we will not be actively discussing new feature requests. This temporary pause does not apply to us fixing any bugs or issues that would be affecting your database; this will continue to be dealt with in a timely manner.

 

If you have any concerns or immediate questions, please do get in contact with us via support@artlogic.net.