Client Account Executive
We are on a mission to transform the art world. As the leading art platform, we empower thousands of galleries, artists and collectors to run and grow their businesses with a suite of inventory, marketing, CRM and website tools. As a mission-driven company, we know it takes a great team to build the future, and we are committed to providing the best structure, resources and quick thinking to help achieve our collective goal. Exciting times lie ahead as we expand into new regions, build new products and create the next generation of tools to help the art world move online—join us!
About the role
A creative problem solver with a keen eye for details and an analytical and process-driven approach.
Diligent self-starter with an entrepreneurial character who is able to demonstrate strong initiative. Focused on strategic thinking.
Well-spoken, enthusiastic, and persuasive personality. A client-centric approach, able to communicate with all levels of stakeholders.
Good analytical ability and a natural desire to improve your methodologies and processes.
Strong desire to learn and to accept input from your fellow team members. Must also know when to ask for help or guidance.
High integrity and trustworthiness, with a faultless attitude towards security and the protection of data.
Good industry knowledge of key artists, art galleries, sales platforms, art fairs, and our competitors. Experience working in the art business is certainly helpful but not essential.
Passion for technology advancements and a high degree of computer literacy, familiarity with Mac OSX and iOS, and detailed knowledge of art world-specific databases.
Processing upsell, cross-sell and add-on requests from long term clients.
Identifying opportunities for expansion using Pendo and Hubspot.
Working with management to create strategies and to devise tailored email sequences and templates.
Working with the Marketing Team to create resources to drive leads including webinars and other similar content.
Handling downgrades requests from clients with an aim to limit and report on contraction.
Working with Account Managers on the Client Liaison Team to identify leads and agree the most appropriate ways to approach expansion discussions.
Working with management to identify key points in the customer journey that are appropriate for expansion activities and building the required strategies to do so.
Corresponding with clients over email, video call, telephone and in-person, informing them of the benefits that the Artlogic suite of services has to offer, and addressing any/all inquiries.
What we offer
- 35 days of annual leave (including bank holidays) plus long service entitlement.
- Flexible working, work from home option (min 2 days in-office per week)
- Company pension scheme
- A focus on continued professional development including access to courses and training programmes
- Cycle to Work scheme & season ticket loans
- Beautiful London offices in a warehouse conversion with showers and secure bike storage
- Regular team and whole company social events
London Office Space
How to apply
To apply, please send your application to email@example.com and include:
- Your CV
- Covering letter
You will need to have the legal right to live and work in the UK to be considered for this role.
Artlogic is an equal opportunities employer
We are committed to valuing diversity and seek to provide all staff with the opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work as well as their potential to be developed into the job.