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Client Liaison – Senior Database Specialist

New York
Permanent
About us

We are on a mission to transform the art world. As the leading art platform, we empower thousands of galleries, artists and collectors to run and grow their businesses with a suite of inventory, marketing, CRM and website tools. As a mission-driven company, we know it takes a great team to build the future, and we are committed to providing the best structure, resources and quick thinking to help achieve our collective goal. Exciting times lie ahead as we expand into new regions, build new products and create the next generation of tools to help the art world move online—join us!

About the role

We are looking for a Client Liaison –  Senior Database Specialist to join our growing team and help support Artlogic’s flagship database product.  Our clients’ needs shape our services and understanding them is a valuable opportunity.  In every piece of design, the development of our user experiences and all our technical innovation, we need to see things from another person’s point of view using imagination, insight, experience of business processes, empathy and common sense.  

 

That’s where you come in.  

 

We need someone who is passionate about delivering the highest quality client experience; someone who loves building relationships, solving problems and working to deliver the best outcome for everyone, every time.  The ideal candidate for this role will have at least 3 years of client-facing experience in the art world, but we would be interested in hearing from anyone brilliant with a customer relations background and an interest in art and technology.  

 

About you
  • An enthusiastic, self-starter who thrives on human interactions and has a desire to help people and find the best solution possible using your training, knowledge and creative problem-solving skills.

  • Able to work calmly under pressure towards the goal of resolving support requests.

  • Able to bring significant art world experience to the team while applying established customer relationship management skills to your new role.

  • Meticulous project management skills, ability to juggle multiple complex projects with staggered deadlines. 

  • Passionate about technological advancements with a high degree of computer literacy and experience with art world-specific software. 

  • Methodical in helping test systems, troubleshooting issues and finding answers or suggesting workarounds to help our clients reach their goals.

Key responsibilities
  • Managing data imports. Clients that are transferring from other database systems require a dedicated project manager, working closely with the sales and data migration team, you’ll complete complex data imports and successfully train and onboard clients (particularly our largest and most prestigious clients.) 

  • Providing training to new and existing clients both one-to-one and by leading webinars. Creating help notes for our products to build up our self-service resources for our clients. 

  • Assessing our current systems and proactively suggesting ways to streamline internal process. Helping to refine client facing materials and also test new product features and system updates. 

  • Providing client support related to the full range of Artlogic products. When working with more junior colleagues you will be encouraged to take a mentorship role to help your teammates develop and may be asked to handle escalated client queries. 

  • Acting as a dedicated account manager for larger clients, in conjunction with their sales account manager.

What we offer
  • 33 days of annual leave (including bank holidays) plus long service entitlement.
  • Flexible working
  • Health, dental & vision benefits
  • 401k retirement plan
  • Company pension scheme
  • Annual Christmas bonus
  • A focus on continued professional development including access to courses and training programmes
  • Regular team and whole company social events
New York Office Space
Our New York office is based in Brooklyn.
How to apply

To apply, please send your application to careers@artlogic.net and include:

  • Your CV
  • Covering letter

 

Apply here

 

You will need to have the legal right to live and work in the UK to be considered for this role.

Artlogic is an equal opportunities employer

We are committed to valuing diversity and seek to provide all staff with the opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work as well as their potential to be developed into the job.